Job Description

Now Hiring! Bilingual Regional Operations Manager

Location: Chicago, IL 

Salary: $95k - $125k/yr.

Job Summary : Reporting to the Senior Director of Operations, the Bilingual (English/Spanish) Regional Operations Manager is responsible for overseeing the daily operations of our regional Chicago warehouse, ensuring efficiency, profitability, and exceptional customer service. This role involves managing staff, coordinating logistics, maintaining inventory, and fostering relationships with clients, venues, and vendors to uphold the company’s reputation for excellence. This position is essential in upholding Nuage Designs’ high standards of service delivery and customer experience.

Benefits :

• Health, Dental and Vision insurance
• Company sponsored 401K plan with employer matching (4% of compensation)
• Paid vacation, holidays and other time off programs.

What You’ll Do :

• Monitor inventory levels and coordinate with Headquarters to maintain stock availability
• Implement and maintain operational procedures to improve efficiency and reduce errors
• Ensure compliance with health, safety, and company policies
• Oversee all aspects of the location’s operations, including order fulfillment, deliveries, and on-site logistics
• Manage on-site staff and ensure all team members understand their roles and responsibilities
• Serve as the main point of contact for clients during events, addressing any issues or concerns that arise
• Ensure that all event installations are completed according to client specifications, including furniture placement, setup, and linen arrangements
• Ensure timely and accurate preparation, loading, and transportation of rental items
• Coordinate delivery and installation schedules, ensuring the timely execution of all event tasks
• Manage event breakdown and return logistics, ensuring that all company materials are accounted for and returned in good condition
• Maintain high levels of customer satisfaction by resolving operational issues promptly
• Conduct post-event reviews to evaluate success and identify areas for improvement
• Ensure that all on-site staff follow safety protocols and company policies during event installations

What You’ll Need :

• Bilingual in English and Spanish
• 5+ years of experience in event operations or a similar role
• Bachelor’s degree in event management, operations, or a related field is preferred
• APICS Certification is a plus
• Experience managing large-scale events and coordinating on-site staff
• Valid driver’s license and ability to travel locally as needed
• Experience working with event planners, venues, and corporate clients is a plus
• Experience in the hospitality and rental industry is a plus
• Knowledge of event logistics, furniture, tabletop, and décor rentals is a plus.

• Strong leadership and team management skills

• Excellent attention to detail and ability to meet deadlines
• Proficiency with basic geometric functions is a plus.
• Ability to read, analyze, and interpret business documents
• Familiarity with fulfillment technology and systems
• Strong customer service and relationship management skills
• Ability to multitask and manage multiple projects simultaneously
  
• Ability to lift heavy objects (up to 50 lbs.) and perform physical labor
  

If you meet the qualifications and are interested in this exciting opportunity, please submit your resume for consideration. We offer competitive compensation, benefits, and opportunities for growth and advancement.

Who we are :
Born in Miami, set at tables around the world, Nuage is a leading linen and event rental company with an extraordinary track record of helping customers execute their creative visions by incorporating our beautiful products when bringing milestone celebrations to life. We take pride in our extremely loyal customer base and our talented team, composed of genuinely caring individuals dedicated to delivering on our promises. We value imagination, diversity, and the growth opportunities we provide to our team. We're seeking innovative, smart, and hard-working individuals who thrive on creative thinking and ingenuity. Join us in our mission to inspire customers, create products that tell stories, and continually evolve our brand.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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