Job Description
Regional Operations Manager
Qualifications
- Minimum 10 years of experience in facility and operations leadership, with a proven track record of leading high-performing teams in high-touch, service environments
- Bachelor's degree in Facility Management, Business Administration, Finance, Project Management, Engineering, or a related field; or equivalent experience with advanced knowledge of Workplace Experiences and Facilities Management industry best practices
- Comprehensive understanding of commercial real estate, project management, and real estate finance fundamentals
- Demonstrated ability to develop and implement strategic operating plans, leveraging industry best practices and maintaining rigorous performance standards
- Exceptional relationship management skills at all levels within both JLL and client organizations
- Strong team-building abilities, with a focus on motivating, developing, and challenging team members to maximize their potential
- Proven ability to manage multiple priorities, delegate effectively, and deliver results in a fast-paced, matrix organizational structure
- Credible and impactful communicator, capable of preparing concise updates for senior executives about regional activities, operating with a "no surprises" approach
- Strong analytical abilities, sound judgment, and effective problem-solving skills, with the capacity to gather data, assess situations, and swiftly develop and execute solutions
- Demonstrated ability to handle high-pressure situations and manage crises effectively
- Excellence in relationship-building, fostering positive interactions with team members, clients, and stakeholders
- Proficiency in relevant computer applications and digital tools
Responsibilities
- As a key client-facing position, the Regional Facilities Manager serves as the primary liaison between Company and the clientâs Global Real Estate team
- The ideal candidate will balance strategic leadership, team and client management, compliance, finance, and portfolio oversight while continuously evolving their skills and guiding a professional team through regional complexities
- Lead a facilities team in delivering superior service across designated buildings/sites, ensuring compliance with agreed standards
- Orchestrate seamless collaboration across all JLL services, maintaining regular interaction with the global real estate team
- Spearhead asset replacement/refurbishment initiatives aligned with agreed lifecycle and workplace conditions
- Implement robust complaint management systems for service provider-managed functions
- Ensure strict adherence to OH&S, environmental, and risk management policies and procedures
- Take ownership of assigned portfolio and proactively present opportunities for improvement
- Client Relationship Management
- Proactively develop and nurture relationships with the client real estate team, consistently exceeding service delivery expectations
- Drive annual planning to deliver exceptional results that surpass client expectations
- Establish best-in-class service delivery standards that can be leveraged for JLL business expansion
- Identify and articulate growth opportunities, ensuring successful implementation across the platform
- Financial Stewardship
- Contribute to portfolio financial management, meeting or exceeding defined budgets and applicable targets
- Collaborate with the Finance team on annual property budget processes
- Continuously review operating expenses, implementing cost-saving measures aligned with asset management objectives
- Prepare and present business cases for client consideration and approval within designated areas of responsibility
- Collaborate with Company platform to identify, introduce and implement best practices and innovations from across the firm and broader industry
- Serve as an internal benchmark for service delivery excellence, supporting Company's business efforts
- As needed support the pursuit of expansion opportunities, engaging cross-functional resources to ensure operational success for our client
- Lead and mentor direct reports, fostering motivation, engagement, and personal development
- Advance Company's diversity and inclusion priorities through strategic talent management
- Develop and execute comprehensive staff succession and growth plans
- Create actionable, measurable career development plans for each direct report, maintaining consistent progress discussions
- The successful candidate will play a crucial role in JLL's continued growth and client satisfaction in this dynamic market
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