Job Description

Position Overview:
We are seeking an innovative and customer-focused Retail Store Manager to lead our team in delivering a seamless high-tech shopping experience. In this role, you will oversee the operations of a technology-driven retail environment that minimizes customer effort through advanced solutions like cashierless checkouts, mobile payments, and personalized shopping tools. The ideal candidate has a blend of operational excellence, tech-savvy skills, and a passion for enhancing customer experiences.

 

Key Responsibilities:

1. Store Operations:

   • Oversee daily store activities, ensuring all systems, including technologies, function efficiently.
   • Monitor and maintain technology solutions such as RFID scanners, mobile POS systems, and app-based checkout platforms.
   • Manage inventory using automated systems to ensure accurate stock levels.
   • Ordering and restocking of store

2. Customer Experience:

   • Champion a seamless shopping journey by addressing customer feedback and resolving issues swiftly.
   • Train staff to assist with digital tools and troubleshoot technology for customers when needed.
   • Analyze customer behavior data to refine and personalize the shopping experience.

3. Team Leadership:

   • Recruit, train, and manage a team focused on tech-enabled retail operations.
   • Promote a customer-first mindset while maintaining operational efficiency.
   • Lead by example, embodying a passion for innovation and customer satisfaction.

4. Sales and Performance:

   • Drive sales and profitability by leveraging data insights from technology platforms.
   • Optimize store layout and displays for a frictionless shopping flow.
   • Set and monitor KPIs, including tech adoption rates, transaction times, and customer satisfaction scores.

5. Compliance and Safety:

   • Ensure all digital systems comply with data privacy regulations.
   • Maintain a secure and safe environment for customers and employees.

Qualifications:

• Proven experience in retail management, with exposure to technology-enabled environments.
• Strong understanding of frictionless retail technologies (e.g., cashierless systems, mobile apps, AI-powered tools).
• Exceptional leadership, problem-solving, and interpersonal skills.
• Proficiency in retail analytics software and data interpretation.
• Customer-oriented with a track record of improving the shopping experience.

Preferred Skills:

• Experience implementing or managing cashierless checkout systems (e.g., Amazon Go-style technologies).
• Familiarity with IoT devices, RFID, and payment processing platforms.
• Background in data-driven decision-making.

What We Offer:

• A competitive salary and benefits package.
• Opportunities to innovate and grow in a cutting-edge retail environment.
• A collaborative, future-focused workplace.

Job Tags

Full time,

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