Job Description
External Applicants: Please apply through Prosperity Bank's Career Center at . Applying through any other source may prevent Prosperity from receiving your application. Internal Applicants: If you are a current associate of Prosperity Bank, please apply through the internal Talent - Career Center in ADP. POSITION PURPOSE Responsible for directing calls to the correct extension in a prompt and courteous manner. Provides basic information to incoming callers in regards to products and services.
Essential Functions And Basic Duties - Assumes responsibility for the effective and professional completion of Operator functions.
- Transfers calls to appropriate personnel or department based on customer needs.
- Provides general information to customers on Bank policies, procedures, and programs.
- Receives customer telephone questions and complaints in a professional manner.
- Maintains and projects the Bank's professional reputation.
- Assumes responsibility for establishing and maintaining effective coordination and working relationships with area personnel and with management.
- Keeps supervisor informed of area activities and significant problems.
- Completes required reports and records accurately and promptly.
- Attends and participates in meetings as required.
- Assumes responsibility for related duties as required or assigned.
- Assists other departments as necessary.
- Performs related clerical duties as needed.
- Keeps work area clean, secure, and well maintained.
PERFORMANCE MEASUREMENTS - Operator functions are efficiently, effectively, and accurately performed in accordance with established policies, standards, and security procedures.
- Good business relations exist with customers. Customer problems and complaints are promptly and professionally addressed and resolved.
- Accurate and complete information about Bank products and services is provided to customers.
- Good working relationships and coordination exist with area personnel and with management. Appropriate assistance is provided to area staff as needed. Supervisor is informed of activities.
- Required reports and records are accurate, complete, and timely.
- The Bank's professional reputation is conveyed and maintained.
Qualifications EDUCATION/CERTIFICATION: High school graduate or equivalent.
REQUIRED KNOWLEDGE: General knowledge of Bank policies and procedures is helpful.
EXPERIENCE REQUIRED: At least 1 year of switchboard or customer service experience.
Skills/Abilities Excellent communication and public relations skills.
Ability to work well under pressure.
PBX Switchboard skills.
Hours: Monday - Friday 9:00 AM - 2:00 PM. Saturday: 9:00 AM - 5:00 PM.
(Availability to work a flexible schedule which includes all hours of Call Center operation including Saturdays and holidays)
Job Tags
Holiday work, Part time, Flexible hours, Saturday, Monday to Friday,